One small step for you. One giant leap closer to being Consumer Duty ready.

Welcome to 24/7 Mortgage Monitoring. Welcome to taking one key Consumer Duty task off your table: Product monitoring.

The new Consumer Duty regulations were published on 27 July 2022, and we know they’ve been on your mind. They’re on ours, too.

The conditions seem vast and the implications are wide-reaching, we know. But, while we were reviewing the revised regulations, one sentence stood out for us:

“We would also expect firms to actively assess the value of their products and services throughout their life by ongoing monitoring.”

Why this sentence in particular? Simple.

  1. Monitoring your clients’ mortgages constantly to make sure they’re always getting the best value they can get is exactly what our 24/7 Mortgage Monitor does.

  1. In order to do this effectively, your client data must be recorded correctly. Our hyper-personalised contact strategy regularly reminds them to update you of any material changes to their circumstances, so your customer data is always up to date.

  1. And it constantly reassures your clients that you’re continually checking their deals, and provides them with relevant and valuable information that is specific to their circumstances.

What does this mean for you?

Just that if you partner with us, you can safely assure your customers that you're continually assessing the value of their mortgage deal.

Sign up and send us your first batch of mortgage completions. Our 24/7 Mortgage Monitor will immediately start monitoring your new clients’ mortgages for you, for the lifetime of their property’s financial journey.

It compares your clients’ mortgage deals with 100s of factors and 1,000s of deals day and night to ensure that they’re always on the best deal possible. And, if they’re not, it’ll find them a better one.

Good luck with becoming Consumer Duty compliant. It may well feel like a mountain to climb, but it’ll be well worth it once it’s done.

After all, what’s best for your customers is always best for your business.

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